Cancellation Policy

  • reserves the right to decline the processing of any Eta application.This may be for any reasons, including, but not limited to: incomplete documentation, insufficient processing time, or unusual circumstances. In such cases, a full refund will be given.
  • Cancellation of an order may occur in the case where you have submitted an application but have not paid for it.
  • If your application has been submitted and fees have been paid, but for whatever reason you want to cancel the application, you need to contact us immediately by email at In such a case we will do our best to cancel the application.
    Cancellation will be possible as long as has not processed your Eta yet. This will depend what stage the Eta application process is in at that moment. So, in that case, contact us immediately. We will do our best, but be aware that we are under no obligation to cancel the application and reserve the right to not do so.
  • If your Eta has been processed, it is impossible for us to cancel it. That’s because we have incurred costs while processing, and also because of the fact that an existing Eta cannot be undone with the Sri Lankan government.

Also, see our refund policy here.

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