Please read the following statements carefully, as they address the rules of engagement between us.
Your privacy is critically important to us. We want to assure you we respect your data protection rights in compliance with the latest EU General Data Protection Regulation (GDPR) requirements as of 25th May 2018.
This Website is owned and operated by Sri Lanka Visa. The following terms and conditions govern your use of this site and all other Sri Lanka Visa products, some of which (but not all) are listed herein.
For the purpose of this agreement and for ease of use, any reference to “the Company” shall be a reference to Sri Lanka Visa and any reference to “the Website” shall be a reference to: www.sri-lanka-visa.org, its respective products, and its employees and agents.
By accessing this Website and any of the Company’s properties, you are acknowledging and accepting the conditions of this Privacy Policy for all of the Company’s properties.
These terms of use are subject to change at any time at the discretion of the Company without notice. Your use of any of the Company’s Website after any changes are implemented constitutes your acceptance of the changes. As a result, we encourage you to consult the terms and conditions herein frequently.
From the first moment you interact with us, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.
Data is collected about you when:
> you browse any page of our website
> you place an order with us
You provide us with data when:
> you place an order with us
> you send us an email
Your name, address, telephone number, email address...
Your bank account number, credit/debit card details...
Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version...
Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions...
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we have to to comply with the law.
Sri-lanka-visa.org is a service directed to and intended for use only by those who are 18 years of age or over. We do not target Sri-lanka-visa.org at children, and we do not knowingly collect any personal data from any person under 16 years of age, unless when submitted by a parent or caretaker.
If you have reason to believe we may have unrightfully received personal information from a child under the age of 16, please immediately submit details through our Support page.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
Managing and processing your orders, remembering your settings, processing payments, hosting and back-end infrastructure.
Legal basis: legitimate interests
Testing features, interacting with feedback platforms and questionnaires, managing landing pages, traffic optimization and data analysis and research.
Legal basis for this data usage: legitimate interests
Notifying you of any changes to our service, solving issues via phone or email including any bug fixing.
Legal basis for this data usage: legitimate interests
Legitimate interests
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights.
We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. But please remember:
The personal data we collect is processed and stored on our servers in the Netherlands and in any data processing facilities operated by the third parties identified below.
By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.
We will archive and stop actively using any personal identifiable information about you as soon as your order with Sri-lanka-visa.org has been completed. We will delete your personal data from our archives no later than 6 years from the last time you used Sri-lanka-visa.org or ordered a visa.
Businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.
Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:
| Service provider | Data collected or shared | Purpose | Place of processing |
| VPSget | > Contact details > Data from your ETA visa orders > Data that identifies you |
This is a web hosting provider: we use it to store contracts and other data you generate by using the service securely in the cloud. |
EU (the Netherlands) |
| Service provider | Data collected or shared | Purpose | Place of processing |
| Google Analytics | > Contact details > How you use Sri-lanka-visa.org > Data that identifies you > Cookies |
Google Analytics is a web analytics service: we use it to track your use of the website (e.g. time spent on a page,...) |
US |
| Service provider | Data collected or shared | Purpose | Place of processing |
| VPSget | > Contact details | We use this service for sending, storing and tracking emails. | EU (The Netherlands) |
| Gmail | > Contact details | We use this service for sending, storing and tracking emails. | US & EU |
| Mailchimp | > Contact details | We use this service for sending, storing and tracking emails. | US |
| Service provider | Data collected or shared | Purpose | Place of processing |
| Easy Digital Downloads | > Contact details > Financial information > Cookies |
This service processes payments for us. | US |
| Heidelpay | > Contact details > Financial information > Cookies |
This service processes payments for us. | EU (Germany) |
| PayPal | > Contact details > Financial information > Cookies |
This service processes payments for us. | US |
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with Sri-lanka-visa.org. These may be ‘session’ cookies, meaning they delete themselves when you leave Sri-lanka-visa.org, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.
| Service provider | Data collected or shared | Purpose |
| Google, Inc. | _ga | Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on Sri-lanka-visa.org. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy.
To opt out of being tracked by Google Analytics across all websites (using a browser add-on) click here. |
If you're a mobile user and cannot use the browser add-on, you can click here to opt-out of Google Analytics for this website.
If you choose to do this, you can continue to use the website and browse its pages, but without personal data we will not be able to process a visa for you.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Sri-lanka-visa.org will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You may choose to stop receiving our newsletter or marketing emails at any time, by following the unsubscribe instructions included in any of our emails, by updating your communications preferences via our email service provider, or you can contact us at info@sri-lanka-visa.org.
You can exercise your rights by sending us an email at info@sri-lanka-visa.org.
This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Sri-lanka-visa.org service to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Sri-lanka-visa.org.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the the French data protection authority. Please read here:
https://www.cnil.fr/fr/cnil-direct/question/844
You have rights too!
If you have ordered a visa through Sri-lanka-visa.org and you wish to exercise your rights, please contact us at info@sri-lanka-visa.org.
If you provide us with a testimonial, you give us your consent for the use of your name and the Service to be displayed on our Website, or in our other marketing materials, together with the content of the testimonial that you provide.
The entire contents of this Privacy Policy should be read in conjunction with our Terms of Services page.
If you do not understand any of the contents in this Privacy Policy, or if you have any questions or comments, we invite you to contact us via our Support page.
This Privacy Policy was last updated May 2018.